Refund policy
Repairs
Forever Florals is not liable for any damages to the product that may have occurred during shipping or since it has left our studio (Please see our shipping policy).
However, in such an unfortunate event, we are able to help you repair your piece at a quoted cost.
Please contact us on hello@foreverflorals.co.za if you would like to enquire about a repair on your piece.
Natural Material / Pests
We are working with natural materials. During the preservation process we carefully look for any bugs that might be present and remove them. Once pressed we carefully inspect each flower again to ensure there are no live creatures. This is followed with a fumigation process to ensure that any bugs/eggs present are not going to cause any damage to your piece.
Although unlikely, we can not guarantee that bugs or eggs could find their way into the frame after leaving our studio. Factors such as this are highly environmental and we can not take such responsibility once the frame is out of our care. (For example; you wouldn’t take a leather jacket back to the retailer if it had mould on it. It’s environmental).
However, we are happy to repair your piece at a quoted rate as we will need to assess the state, reopen the piece, remove all the flowers carefully and rebuild/ replace the piece.
Please contact us on hello@foreverflorals.co.za if you would like to enquire about a remake of your piece.
Cancellations
You are welcome to cancel your booking by sending an email to hello@foreverflorals.co.za. Cancellations made more than 48 hours before your event are free of charge. If you cancel within 48 hours of your event, a 15% administration and processing fee will be charged. If you cancel after the flowers have been received, a 30% administration and processing fee will apply.
Returns
Our thorough communication during the design phase ensures that every detail is reviewed and approved by you, so you can be confident you will love your unique piece. As each piece is personalised and approved in this way, we do not offer a return policy.
Refunds (If Applicable)
Any refunds due will be carefully processed, with the credit automatically applied to your original method of payment or credit card within a certain number of days, ensuring a smooth and timely return of your funds.
Late Or Missing Refunds (If Applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@foreverflorals.co.za.
Sale Items (If Applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (If Applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@foreverflorals.co.za.